What Do Hotel Guests Seek Most – Great Service or Enhanced Amenities

For the 20th straight year, J.D. Powers has released a study on overall hotel guest satisfaction in eight hotel segments, that measure seven key metrics, including hotel facilities, costs and fees, food and beverage and more. The results indicate guests seek enhanced amenities, those must-haves include complimentary breakfast, free parking, and wi-fi accessibility. Yet, many guests have supported the inclusion of luxury linen and bedding as a desired feature. But as many of these features become standard in most hotels, differentiation must be accomplished with an exceptional service environment, and this is a quality that any hotel can aspire to, with a trained staff and leadership dedicated to customer service.

Baltes Commercial Realty, LTD, is a premiere real estate broker that specializes in hotel and commercial properties. Ranked as a top hotel properties specialist in the Dayton, Ohio area, founder Terry Baltes, takes a dual approach to developing and serving his client base, being customer-oriented and goal-oriented has been the driving principle for 39 years since the company’s incubation. Dedicated to creating a supreme experience for clients has gained the company a high level of success in and outside of the Dayton area.

As a graduate of Ohio State University with triple degrees in the areas of marketing, financing, and real estate, Mr. Baltes has an impressive rate of hotel sales and holds many listings across the midwest. He has positioned himself as one knowledgeable in what makes a great hotel, as well as the many unfortunate stories he has experienced from hotels that have failed because they neglected to regard great customer service and enhanced amenities as vital to success in this sector.

Hotel ownership is a serious and lucrative business venture. Those hotels that feature sturdy construction, prime locations, and offer low maintenance can offer a strong cash flow. Partnering with a hotel broker experienced in analyzing hotel listings and is familiar with market trends is key when seeking to buy a hotel as an investment.

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