Securus Technologies is proud to announce their reception of accreditation from the Better Business Bureau, which is recognized nationally for working with trustworthy and respectable businesses. In addition to their accreditation, Securus Technologies also received the highest rating from the BBB, an outstanding A+. In a PR Newswire article, Senior Vice President of Operations Danny de Hoyos said that Securus Technologies had been working with the BBB for a while to ensure the reception of their highest rating as well as their accreditation. In fact, Securus Technologies brought it upon themselves to undergo the necessary changes and improvements to be able to receive the A+ rating and BBB accreditation. The whole process was voluntary and required that Securus meet a list of certain criteria.
The required standards set forth by the BBB all revolve around honesty, transparency, integrity and an overall just conducting of business affairs. More specifically, Securus had to be able to establish a track record of honesty both in operations and in advertising. Additionally, they were required to reveal several aspects of their business such as procedures, guarantees, and ownership in order to maintain transparency. Securus was also required by the BBB to make extra efforts to accommodate their customers by ensuring all data that they collected was protected and also by maintaining adequate response times.
One of the major changes that Securus underwent during this process was the implementation of a customer service call center. With 220 seats operating in this call center, Securus is now better able to accommodate the 25 million family members and friends that they serve. Trained with the esteemed BBB standards in mind, Securus customer service agents are now better equipped to handle the average of 2.5 million monthly calls they receive. The customer satisfaction rating for this call center is an impressive 4.3 out of 5. Chief Executive Officer of the company shared with PR Newswire that he is happy that Securus Technologies was able to solidify and prove their honest business practices by working with the BBB and receiving their due accreditation.